ndajee's Privacy Policy

1. Introduction and Scope

ndajee is a safe and trusted online gaming and betting platform for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to ensuring the security of their personal information.

This privacy policy applies to the following individuals:

• Any person who accesses or browses the ndajee website.
• Any person who registers and creates an account on ndajee.
• Any person who uses our gaming and betting services.
• Any person who contacts our customer support team.

This Policy explains in detail what types of information we collect, how it is used, with whom it is shared, and how you can control your information.

2. Types of Information Collected

ndajee collects the following types of personal information:

2.1 Registration and Account Information

When you create an account on ndajee, we collect the following information:

• Full name and username.
• Email address.
• Date of birth (for age verification — only those aged 21 or above may register).
• Password (stored in encrypted form).
• Preferred language and communication method.

2.2 Identity Verification Information

To ensure security and comply with applicable regulations, we may request the following information:

• Copy of national identity card or passport.
• Proof of residence (utility bill or bank statement).
• Proof of ownership of the payment method.

2.3 Financial Information

To process deposits and withdrawals, we collect:

• Payment method details (such as bKash, Nagad, Rocket, or bank account number).
• Transaction history and amounts.
• Date and time of deposits and withdrawals.

2.4 Technical Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information.
• Browser type and version.
• Operating system.
• Page visits and navigation history.
• Information obtained from cookies and similar tracking technologies.

3. Purpose of Information Use

ndajee uses the collected information for the following purposes:

3.1 Service Delivery and Operations

• Creating, managing, and securing your account.
• Processing deposits and withdrawals.
• Providing gaming and betting services.
• Managing bonuses, rewards, and promotional offers.

3.2 Security and Fraud Prevention

• Preventing unauthorized access to your account.
• Detecting and preventing fraudulent activity.
• Complying with anti-money laundering (AML) rules.
• Ensuring age verification and responsible gaming.

3.3 Communication and Customer Support

• Responding to your questions and complaints.
• Sending important account updates and security notifications.
• Sending promotional messages (subject to your consent).

3.4 Service Improvement

• Analyzing data to improve the user experience.
• Developing new games and services.
• Monitoring and improving the technical performance of the platform.

4. Cookies Policy

ndajee uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device that help our platform remember your preferences and account information.

4.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the basic functionality of the platform. Without them, our services will not work properly.
• Functionality Cookies: These remember your preferences such as language and display settings.
• Analytics Cookies: These help us understand how users interact with our platform.
• Security Cookies: These keep your session secure and prevent unauthorized access.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some parts of the platform to not work properly.

5. Information Sharing

ndajee does not sell your personal information to third parties. However, we may share information in the following circumstances:

5.1 With Service Providers

We work with trusted third-party service providers who perform specific tasks under our direction, such as payment processing, technology services, and customer support. These providers are given access only to the information necessary to perform their tasks and are required to comply with our privacy standards.

5.2 For Legal Obligations

If required by legal obligation, court order, or a lawful request from a competent authority, we may disclose information. This includes fraud investigations, anti-money laundering investigations, or investigations by other law enforcement agencies.

5.3 With Your Consent

Before sharing your information for any purpose other than those mentioned above, we will always obtain your explicit consent.

6. Data Security Measures

ndajee applies industry-standard security measures to keep your information secure:

• SSL Encryption: All data transmitted between our website and your browser is encrypted using SSL (Secure Sockets Layer) technology.
• Data Encryption: Sensitive information, such as passwords and financial data, is stored in our database using strong encryption algorithms.
• Access Controls: Only authorized personnel have access to your personal information, and they are bound by strict confidentiality obligations.
• Firewalls and Security Monitoring: Our systems are monitored around the clock and kept protected against potential threats.
• Regular Security Assessments: We regularly review and update our security measures.

Although we make every effort to keep your information secure, no method of transmitting or storing information on the internet is completely safe. We therefore ask you to keep your password private and to log out on devices you are not using.

7. Data Retention Period

ndajee retains your personal information for the following periods:

• Active Accounts: For as long as your account remains active and for the period necessary to provide services.
• Transaction Information: For the period required under applicable laws and regulations.
• Identity Verification Information: As required by legal compliance obligations.
• After Account Closure: Information may be retained for as long as necessary to fulfill legal obligations and resolve disputes.

Once the required retention period has passed, we will securely delete or anonymize your information.

8. Your Rights

As a user of ndajee, you have the following rights over your own information:

9. Protection of Minor Users

ndajee is for individuals aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor is using our platform, we will immediately close their account and delete the information collected.

If you believe that a minor in your care has registered on our platform, please contact us immediately.

10. Third-Party Links and Services

Our platform may include services from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt). These third parties have their own privacy policies and ndajee is not responsible for their data practices.

Services such as bKash, Nagad, and Rocket are used for payment processing. These payment processors have their own privacy policies which can be found on their respective websites.

11. International Data Transfers

Some of our service providers may operate outside Bangladesh. In such cases, your information may be transferred to another country. We ensure that your information remains protected during such transfers and that applicable data protection regulations are followed.

12. Responsible Gaming and Data

ndajee takes responsible gaming very seriously. We may use information about your gaming behavior to identify signs of problem play and take necessary action. This information is used solely for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.

13. Policy Changes

ndajee may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform. If you continue using the platform after the changes, you will be considered to have agreed to the updated policy.

We recommend that you visit this page regularly to stay up to date on our privacy practices.

14. Contact

If you have any questions or concerns about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7.

Our privacy team strives to respond to your request as quickly as possible after receiving it.